Free UK delivery on orders over £20
30-day return guarantee
Speak to an expert — 0116 262 4929
Free UK delivery on orders over £20 30-day return guarantee Speak to an expert — 0116 262 4929
30-Day Return Guarantee
Free Delivery on Orders Over £20
Speak to an Expert
0116 262 4929
Products will first be allotted to the orders placed after confirmation that payments have been received. You cannot reserve supply of products on a preference basis.
Customers can select from different delivery options as mentioned below:
Parcels weighing below 2kg are dispatched by Royal Mail, and parcels over 4kg via Hermes, Parcelforce or DPD.
Tracking numbers:
Track your order: Royal Mail Tracking · DPD Tracking
Orders due to be delivered through DPD will have one delivery attempt, following which they will be returned to a local parcel depot, from where you can collect your order. Once your order is at a parcel depot it cannot be redelivered. You must ensure you are available to accept your delivery, or deliver to an address where you can have it accepted. Any changes or delivery instructions can be made on the DPD, Parcelforce or Hermes website.
We offer free shipping over £25 and under 2kg, or over £45 with no weight limit, to:
Shipping to Jersey and Guernsey under 2kg is charged at £3.99.
Isle of Man: free on orders over £25 and under 2kg. All orders above 2kg will be charged at £13.49 up to 20kg.
Some postcodes are excluded from normal delivery times in the UK, so delivery times may be longer than 24 or 48 hours, or the service may not be available at all. This is usually taken into account in the estimated delivery time.
In cases where your order has arrived late, you may be entitled to a refund on delivery costs. We do not guarantee Standard delivery services and offer refunds only when there has been an unreasonable time delay.
Spice Mart cannot be held accountable for goods delivered late by the courier company. We are only liable to give compensation if we have signed a guarantee contract for delivery. A legally binding contract of this kind must be made at least 2 days in advance.
Despite the utmost care, there are times when a package might get damaged during transit. If, in rare cases, you receive products in an unfit state, you may refuse delivery and contact us with the situation so we can resend your order and report the damage.
If, due to certain situations, you cannot refuse delivery and your goods have arrived in unfit condition, you can contact us within 14 days of delivery. For a replacement or refund, we require photographic evidence of damage.
For UK orders, we offer a “no-questions asked” 30 Day Quality Guarantee.
Please note: we have currently suspended international orders due to Brexit complications. We are looking to restore this service as soon as possible.
